Language:     |   Frequently Asked Questions
Frequently Asked Questions
Question: What is Connect2Compete?
Answer: Cox Connect2Compete is a national, nonprofit initiative aiming to bring students and families online by providing low-cost home Internet and free digital literacy training to families through the Cox Digital Academy.
Question: What are the features of the $9.95/month Cox Connect2Compete high speed internet offer?
Answer: Cox Connect2Compete provides home Internet service with download speeds of at least 10Mbps and upload speeds of 1Mbps. A free Wi-Fi modem rental is included. There are no deposits, contracts or installation fees for the program.
Question: Where is Cox Connect2Compete available?
Answer: Connect2Compete is available to eligible families in local Cox markets nationwide.
Question: What are the eligibility requirements for Cox Connect2Compete?
Answer: Families with a K-12 student in the household and participation in at least one of the following: National School Lunch Program (NSLP), HUD-assisted housing, Temporary Assistance for Needy Families (TANF) or Supplemental Nutrition Assistance Program (SNAP). Applicants must have no outstanding Cox bills or unreturned equipment and cannot have subscribed to Cox internet service within the last 90 days.
Question: How do I apply?
Answer: Eligible families can apply online by visiting cox.com/c2c or calling 1-855-222-3252. Paper applications are accepted for those who were previously not approved and further proof is required to determine eligibility.
Question: Can I sign up for Cox Connect2Compete if I already have Cox services?
Answer: Families are eligible for Cox Connect2Compete if they have Cox video or telephone service, but they DO NOT qualify if they have had Cox INTERNET in the last 90 days.
Question: I applied and received paperwork to complete. Where do I send in my paperwork?
Answer: You can mail your documents to P.O. Box 558, Charleston, IL 61920 or fax to 973-599-6508.
Question: What are the call center hours of operation?
Answer: Our call center is open Monday through Friday between the hours of 8AM and 10PM Central, Saturday 8AM to 8PM Central. Closed on Sunday.
Question: What is a Connect2Compete ID number?
Answer: This is a unique identifier assigned to a Cox Connect2Compete application. It is used to verify the eligibility requirement has been met for the Cox Connect2Compete Internet offer.
Question: How do I check the status of my application?
Answer: To check the status of your application, visit http://cox.connect2compete.org/ApplicationStatus.aspx and complete the required fields.
Question: What is Cox Communications’ relationship with Connect2Compete?
Answer: Connect2Compete is a private and nonprofit sector partnership to promote broadband adoption and improve outcomes in disadvantaged communities. Cox Communications is a participant in this partnership, providing the broadband service, equipment and installation.

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